Hetneerhof.be is a website of Het Neerhof VVZRL, Boeschepestraat 4, 8954 Westouter, Belgium – VAT BE0715458439.

Article 1 – Parties

These terms and conditions apply to all rental agreements concluded between Het Neerhof VVZRL, with registered office at Boeschepestraat 4, 8954 Westouter, Belgium, registered under VAT number BE0715458439 (hereinafter: 'the owner'), and the tenant (hereinafter: 'the guest'), whether the booking is made via the website hetneerhof.be or in any other way.

The holiday home is rented for recreational and tourist purposes and is not intended as a permanent residence.

Article 2 – Description of the accommodation

Het Neerhof is a fully equipped holiday home in Westouter that accommodates up to 12 people. The house is new and has only recently been made available for holiday rental.

The accommodation includes, among other things:

• Sleeping accommodation for up to 12 people
• Fully equipped kitchen and shared living areas
• Charging point for electric vehicles (cars) on the property
• Charging point for electric bicycles on the property

There is no covered bicycle shed. Bicycles may be parked outside at the guest's own risk.

Article 3 – Optional sauna rental

The sauna is not included in the base price of the holiday home and must be booked and paid for separately. Availability of the sauna is subject to prior arrangement with the owner.

The following rules apply to the use of the sauna:

• Use is at the guest's own risk
• The sauna must be used correctly and carefully in accordance with the instructions provided
• Damage to the sauna caused by improper use will be charged to the guest
• Persons with health problems are advised to consult a doctor beforehand

Article 4 – Booking and payment

A booking is final once payment has been made and the owner has sent a confirmation email. The owner reserves the right to refuse a booking.

4.1 Payment

When booking, we ask you to pay the full amount online via hetneerhof.be.

4.2 Security deposit

No security deposit is required. We trust you to take good care of the holiday home as if it were your own. Should any damage occur, we will forward the invoices to the guests who caused it.

Article 5 – Cancellation and refunds

If the guest cancels, part of the amount paid will be refunded, depending on when the cancellation is made relative to the arrival date:

• More than 6 months before the arrival date: 90% of the amount paid is refunded
• Between 6 and 3 months before the arrival date: 70% of the amount paid is refunded
• Between 3 months and 1 week before the arrival date: 50% of the amount paid is refunded
• During the last week before the arrival date: 30% of the amount paid is refunded

Cancellations must be made in writing (by email). The date on which the owner receives the cancellation is taken as the cancellation date. Refunds are made to the account from which the payment was made.

The owner recommends that the guest take out travel insurance that includes cancellation cover.

The owner has the right to cancel the agreement in the event of force majeure. In that case, the full amount paid will be refunded, without any further liability.

Article 6 – Arrival and departure

6.1 Arrival (check-in)

The house is available for arrival between 4:00 pm and 7:00 pm. Arrival outside these hours is only possible with the express agreement of the owner and must be requested at least 48 hours in advance.

6.2 Departure (check-out)

The house must be vacated by 12:00 noon at the latest on the day of departure. In the event of late departure, an extra day may be charged.

6.3 Key handover

The exact key handover procedure will be communicated by the owner in advance.

Article 7 – House rules and use of the property

7.1 Maximum occupancy

The house may be occupied by a maximum of 12 people. Exceeding this maximum is not permitted and may result in immediate termination of the rental without refund.

7.2 Pets

Pets are not allowed. If this rule is breached, the owner reserves the right to terminate the rental with immediate effect. Any damage or cleaning costs will be charged to the guest.

7.3 Smoking

Smoking is not permitted inside the house. Smoking outside is permitted in the designated areas. Cigarette ends must be disposed of properly.

7.4 Noise

Guests must be considerate of the surroundings and the neighbours. Noise nuisance is strictly prohibited between 10:00 pm and 8:00 am. In the event of complaints or excessive nuisance, the owner may terminate the rental agreement.

7.5 Waste

Waste must be sorted in accordance with the local guidelines of the municipality of Heuvelland. The necessary information is available in the house.

Article 8 – Drinking water

The holiday home is not connected to the public drinking water supply. The tap water is NOT suitable for drinking. Guests must not drink the tap water.

Bottled water or another drinking water solution is provided in the house. The owner is not liable for any health problems resulting from drinking tap water if the guest does not follow this instruction.

Article 9 – Charging points for vehicles and bicycles

Charging points for electric cars and electric bicycles are available on the property. Use of these charging points is included in the rental price, unless stated otherwise.

The charging points are used at the guest's own risk. The owner is not liable for damage to vehicles or bicycles during charging.

There is no covered bicycle shed. The owner is not responsible for theft of or damage to bicycles or other vehicles left on the property.

Article 10 – Damage and liability

The guest is responsible for all damage caused during the stay to the house, furniture, equipment and surroundings, whether caused by the guest or by members of their party.

Any damage must be reported to the owner immediately. As no security deposit is required, the costs of repair or replacement will be invoiced directly to the guest.

The owner is not liable for theft, loss of or damage to the guest's personal belongings.

Article 11 – Personal data

Het Neerhof VVZRL processes guests' personal data solely for the purpose of performing the rental agreement, in accordance with Belgian and European privacy legislation (GDPR). Data is not passed on to third parties unless required by law.

Article 12 – Applicable law and disputes

This agreement is governed by Belgian law. In the event of a dispute, the parties will first attempt to reach an amicable settlement. If this is not possible, the courts of the judicial district of West Flanders, Ypres division, shall have exclusive jurisdiction.

Article 13 – Final provisions

By confirming a booking, the guest declares to have read and agreed to these terms and conditions.

The owner reserves the right to amend these terms and conditions. The version in force at the time of booking applies.

In the event of any discrepancy between the Dutch version and this translation, the Dutch version prevails.

Het Neerhof VVZRL · Boeschepestraat 4, 8954 Westouter, Belgium · VAT BE0715458439 · hetneerhof.be